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Presentation of the work

What we do

Why an association?

Concrete actions to support Mystery Auditing

We are passionate about...

Spread the use of the undercover audit methodology across all sectors, public and private, promoting a culture of service, welcome, and hospitality.

To be the point of reference for the cognitive and applicative aspects of the activity and profession of undercover auditing, disseminating the ethical and deontological principles as defined in the UNI 11312 standard.

Help increase the recognition and market value of the activity and profession of undercover auditing by stimulating awareness of the professional knowledge, skills and competencies identified in the UNI 11312 standard

Mystery Auditing Italia: la parola al Presidente, Costantino Cacciamani

Il Mystery Coaching® come strumento innovativo per migliorare l'esperienza del cliente

Integrare Mystery Audit e Audit tradizionale: l'intervista a Clarissa Frisone, Segretario AMAI

Perché il metodo dell’Audit in Incognito è strategico per le organizzazioni pubbliche e private?

Perché è importante il valore della progettazione in una attività mystery?

AMAI's activities

The UNI 11312 Standard

We've been involved in UNI standardization for years, contributing to the codification of the UNI 11312 standard for mystery audits. Click on the arrow to learn more about standardization on mystery audits.

In possession of a book

clapping

AMAI's activities

Mystery Audit Training

We provide training for professional Mystery qualifications and Mystery Audit Design courses in accordance with the UNI 11312 standard. Click on the arrow to learn more about our Mystery Audit training.

AMAI's activities

Pilot Projects

We conduct experimental undercover audits in areas outside of our usual applications. For example, in public administration, from municipalities to healthcare. Click on the arrow to learn more.

Brainstorming session

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