The 2026-28 Steering Committee
Susanna Gonnella
President | Treasury (interim)
Entrepreneur | Founder of the Mystery Coaching® Model | Teacher and Representative of the AICQ SICEV Scheme | AICQ SICEV Certified as Mystery Auditor No. 002, Coordinator No. 001, and Designer No. 001
Valerio Sivieri
Vice President
Consultant | Former IBM Executive, Hiking and Cycling Enthusiast | AICQ SICEV Certified Mystery Auditor No. 033 and Designer No. 003
Marzia Monacelli
Institutional Relations
Director of MyNoiLab | Rapporteur for UNI 11312 Standard | AICQ SICEV certified as Mystery Auditor No. 025, Coordinator No. 005, Designer No. 005
Clarissa Frisone
Secretary
Business Consultant | Auditor | UNI PDR 125 Expert | AICQ SICEV Certified as Mystery Auditor No. 032
RELATIONSHIP WITH MEMBERS
COMMUNICATIONS COMMITTEE
Samantha Di Matteo
Relationship with members
Operation Project Manager MyNoiLab | AICQ SICEV certified as Mystery Auditor N. 034, Designer N. 004
Ivana Pedersoli
Communications Committee
Freelance Professional | QHSE and UNI PdR 125 Management Systems | UNI 11312 Qualified Mystery Auditor
DEVELOPMENT & INNOVATION COMMITTEE
Costantino Cacciamani
Committee
Development & Innovation
Past President | Compliance Director at a Third Sector Organization | UNI 11312 Qualified Mystery Auditor
​
Marcello Peluso
Committee
Development & Innovation
Certified Innovation Manager | Digital Transformation Consultant | Journalist | AICQ SICEV Certified as Mystery Auditor No. 036, Designer No. 007
ETHICS, CULTURE, QUALITY AND SUSTAINABILITY COMMITTEE
Monica Tomasella
ECQS Committee
Management Consultant | Trainer and Instructor | QMS Lead Auditor | Risk Manager | AICQ SICEV Certified Mystery Auditor No. 031
Monica Ibido
ECQS Committee
Freelance Professional | International Standardization Expert | AICQ SICEV Certified Mystery Auditor No. 030​
​
Monica Ibido
ECQS Committee
Freelance Professional | International Standardization Expert | AICQ SICEV Certified Mystery Auditor No. 030​
​
TECHNICAL-SCIENTIFIC COMMITTEE
Paola Veneziani
Technical-scientific committee
Director of MyNoiLab | Instructor of UNI 11312 qualification courses | AICQ SICEV certified as Mystery Auditor No. 020, Coordinator No. 004, and Designer No. 006
Michela Bonafede
Technical-scientific committee
Senior Researcher | Expert in Health and Safety and Organizational Dynamics | Qualified Mystery Auditor UNI 11312
​​​
ART AND SENSORY GROWTH COMMITTEE
Linda Provaznikova
Comitato relazioni internazionali
Insight & Operation Lead MyNoiLab | Mystery Auditor Qualificata secondo la norma UNI 11312
Monica Ibido
Comitato relazioni internazionali
Libera Professionista | Esperta di Normazione internazionale | Certificata AICQ SICEV come Mystery Auditor N. 030​
ART AND SENSORY GROWTH COMMITTEE
Nicholas Stegani
Art and Sensory Growth Committee
Master's Degree in Opera Singing | Business Administration Major | Accountant | Passionate about all the arts | Qualified Mystery Auditor (UNI 11312)
Valeria Ferlini
Art and Sensory Growth Committee
Business Consultant | Auditor | Mystery Auditor Qualified UNI 11312​
​
​
HONORARY MEMBER
Marco Piccirilli
Honorary Member
Consultant | Owner of the QCertification Certification Body |
Mystery Auditor Qualified UNI 11312