During the 2026 annual conference of the Certification and Inspection Department of Accredia , held today at UNI, the Italian Standards Body , the topic “ Unannounced Audits and Mystery Audits ” was discussed in depth. In particular, the project of ACCREDIA's Steering and Guarantee Committee (CIG), launched in 2019 and now relaunched, experimentally proposes the Mystery Audit among the unscheduled accreditation surveillance activities. I'm a fan of the new generation of women who are in...

In this first episode we open the series by explaining why it is important to observe the quality of a service at the exact moment it is provided and how the revisions of the ISO 9001 and ISO 19011 standards are connected to the Mystery Audit . With the voice of Susanna Gonnella , CEO of MyNoiLab, President of the Mystery Auditing Italia Association and pioneer of Mystery Auditing in Italy , we discover why this methodology complements and enriches the traditional approach to...